Reference

What Our Legal Terms Mean for Your Account

These terms set out how rr789 operates for eligible accounts in Indonesia, including how we handle account access, wallet payments via DANA, OVO, and GoPay, and what applies when you use the lobby.

Jurisdiction-dependent accessDANA, OVO, GoPay coveredAccount eligibility termsPolicy contact availableIndonesia-applicable scope
rr789 What Our Legal Terms Mean for Your Account
HOW WE HANDLE DATA

Account Security and Data Handling at rr789

We collect only what we need to operate your account — your registered name, contact details, and wallet information for DANA, OVO, or GoPay. We do not sell your data to third parties. Your account is protected by session-based security, and any suspicious login attempt triggers a verification step before access is restored. Here is how we approach each area of account security and data handling.

Data We Collect

We collect your account registration details and wallet identifiers for DANA, OVO, or GoPay. No more data is collected than what is needed to process your account and payments.

Cookie Use

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies through your browser or mobile app settings at any time.

Account Security Steps

Any login from an unrecognised device triggers an OTP check to your registered contact. We recommend keeping your wallet PIN and account password separate for additional protection.

Requesting Your Data

You can request a copy of your account activity or ask us to update your registered details by contacting support directly. We process these requests in line with our retention policy.

CONTACT POLICY TEAM

Reach Us About Any Legal or Account Query

If you have a question about how our terms apply to your account, or you need to request a change to your registered details, our support team handles policy queries directly. You do not need to go through a third party. Reach us through the channels below and we'll respond to your account query with reference to the terms that apply.

Team online

Live Chat

Open the chat icon in the lobby to reach our team. Policy and account queries are handled there — no separate form required.

Email Support

Send your query to our support email for written responses. Useful for account-record requests or formal policy clarifications that need a paper trail.

Account Help Page

The account help section inside the lobby covers common policy questions. You can also submit a wallet verification request or flag a payment issue from there.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms apply to accounts in Indonesia. If your question is not covered here, reach out through live chat or email and we'll point you to the right part of our policy.

Access to our platform depends on local law and the eligible region you are in. We do not make specific legal claims for every region — check whether access is permitted where you are before opening an account.

We retain your registration details, transaction records, and wallet identifiers for DANA, OVO, or GoPay. You can request a summary of your account data through our support team at any time.

You can contact our support team to request account closure and data removal. We will process the request in line with our retention policy and confirm once it is complete.

Matching wallet details — whether DANA, OVO, or GoPay — let us verify that withdrawals go to the correct account holder. Mismatched names cause withdrawals to be held until verification is complete.

Contact us via live chat or email with your account details and the transaction reference. Our team reviews disputes against the policy terms and responds with a clear outcome and the reason behind it.

We update the terms when our services or operating conditions change. The current version date is shown at the foot of this page. Continued use of your account means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.