Reference

How rr789 Handles Your Personal Information

This page explains what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and exactly how we use it.

Account data kept secureWallet info used for deposits onlyNo third-party selling of your dataYou can request data access anytimeIndonesia-region focused
rr789 How rr789 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have structured our data practices around four areas: how we secure your account, how cookies work on the site, how long we keep your information, and how you can ask us to change or remove it. Each area is described below so you know exactly what to expect.

Account Security

Your account is protected by OTP verification on each login. We flag unusual session activity automatically and can lock access if something looks out of place — you will be notified by email.

Cookies and Session Tracking

We use cookies to keep your session active, remember your preferred payment method — DANA, OVO or GoPay — and measure page performance. You can manage cookie preferences through your browser settings.

Data Retention Period

Active account data is held for the duration of your account. After closure, we retain only what local regulatory requirements in your region ask us to keep, then remove the rest on schedule.

Your Right to Request Changes

You can ask us to correct inaccurate data, export your account history or close your account entirely. Submit your request through live chat or email and our team will confirm the process within a reasonable period.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review what data we hold, ask us to correct something, or request deletion of your account information, reach out through any of the channels below. We aim to respond to data-related requests within a clear timeframe — our team will confirm receipt and let you know the next step.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our support team handles data queries and can escalate privacy requests to the right contact without delay.

Email Support

Send your data request or privacy question to our support email. Include your registered account name so we can locate your profile and respond with the correct details.

Account Help Centre

Visit the Help Centre section inside your account for step-by-step paths to submit a data access request, update wallet details or flag a privacy concern directly.

Common Questions About Your Privacy on rr789

These are the questions we actually receive about account data, wallet privacy and your rights under our policy. If your question is not listed here, use live chat or the Help Centre to get a direct answer.

No. Your DANA, OVO or GoPay wallet details are used only to process your deposits and withdrawals. We do not sell or pass this data to unrelated third parties.

Send a data access request through live chat or our support email with your registered account name. We will confirm receipt and provide your data within the timeframe set out in our policy.

After closure, we retain only what local regulatory requirements in your region require us to keep. Everything else is removed on a scheduled basis once that retention period ends.

We use cookies for session management, payment method memory and page analytics. You can adjust or block cookies through your browser settings, though some account features may work differently as a result.

Yes. Login credentials are encrypted and access is restricted to authorised staff only. OTP verification adds an extra check on every session to prevent unauthorised account entry.

You can submit a deletion request via live chat or email. We will review it against our retention obligations under applicable local law and confirm what we can remove and when.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.